NAEA - National Association of Estate Agents (membership number 47848)
The National Association of Estate Agents (NAEA) is the UK’s leading
professional body for estate agency. Its 10,000 members practice across all
aspects of property both in the UK and overseas, including residential and
commercial sales and letting, property management, business transfer,
auctioneering and land.
Founded in 1962 by estate agent and entrepreneur Raymond Andrews, the NAEA
was established with the goal of upholding good practice and high
professional standards in UK estate agency. This struck a chord with the
industry at a time when there was little representation for estate agents
and has allowed the Association to grow phenomenally over the years. Today,
its key roles include providing help and guidance for property professionals
across a broad spectrum of disciplines while continually campaigning to make
the property market more efficient and user-friendly for the home buying and
selling public. As a leading player in the property industry, the NAEA
offers significant benefits to both estate agents and consumers.
The National Association of Estate Agents (NAEA) is the UK's leading
professional body for estate agency. Its members both in the UK and overseas
are bound by strict rules of conduct to ensure they offer you the highest
level of integrity and service, while the Association's entry qualification
means you can be sure you are dealing with an expert. By choosing an NAEA
member you can feel secure in the knowledge that you and your property are
in safe hands.
Code of Practice for International Residential Property Transactions
For the purposes of this code of practice, the term "Agent" refers to
principals, partners and directors and all members of their staff.
"Client" Means the property owner, buyer or developer who has retained
the Agent. "Customer" or "applicant" means any person or entity to whom
a property is marketed.
- Principals, partners and directors must ensure
that they and all members of their staff must comply with this Code of
Practice as well as with all real estate agency legislation of any
country in which they practice and other codes of practice issued by any
other professional bodies to which they belong.
- The Agent shall not discriminate or deny equal professional services
to any person for reason of race, creed, sex, marital status, disability
or country of national origin.
- The Agent shall keep their knowledge of relevant legislation up to
date and shall not bring disrepute to themselves or to the profession.
- The Agent shall make honesty and integrity the standard in all their
dealings with clients and customers and give scrupulous attention to
detail in gaining necessary information and preparing property
information. This will include ascertaining the existence or status of
planning permission and completion certificates on all new property and
resale property where applicable.
- The Agent shall ensure that all advertising shall meet the standard of
fairness, decency, accuracy and honesty.
- The Agent shall maintain the confidentiality of client and customer
- The Agent shall ensure that all clients’ and customers' money must be
paid into a separate clients’ account and must be properly accounted
for. Please note; we (Crete Connections) do hold client money - the
Actuary, Solicitor of Lawyer will hold any monies pending a purchase.
- The Agent should be clear in representing the business relationship
between themselves and other involved parties.
- The Agent is required to act at all times in the interest of their
clients and applicants. They shall use their best endeavours to avoid
conflicts of interest and to disclose any personal interest.
- The Agent must not make any false, misleading or exaggerated claims
whether oral or written regarding the sales price, investment return or
- The Agent shall ensure that no property will be offered for sale or
for rent without the client having been given written confirmation of
the terms and fees and shall not be offered through a sub agent without
the owner’s permission.
- The Agent will take reasonable measures for ascertaining the ability
of a prospective purchaser to proceed with the transaction.
- The Agent must communicate to owners or owners’ appointed
representatives accurate details of all offers received for owners’
properties as soon as practically possible.
- The Agent must recommend to a vendor or prospective purchaser to seek
independent legal advice in order to effect the purchase. Such recommendation will be given before any legally binding contract is
entered into. If the prospective purchaser asks the Agent for the name
of a person to provide independent legal advice, the Agent, where
possible, should provide a choice of names.
- The key-holding Agent should show responsibility and utmost respect
for the security of the property.
Why leave it to chance?
You have a wide and free choice, your decisions are important because
they concern your own and your family's pleasure and the investment of a
significant sum of money.
FOPDAC (Federation of Overseas Property Developers, Agents and
Consultants) has now been amalgamated with NAEA. All future activity and
membership of FOPDAC will be under the NAEA International Division
NATIONAL ASSOCIATION OF ESTATE AGENTS
Arbon House, 6 Tournament Court, Edgehill Drive, Warwick CV34 6LG
Tel: +44 (0)1926 496800